Robotic Process Automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. In even more simpler terms, RPA Bots can be configured to automatically manipulate almost all types of Computer Applications including Mainframe, Web, Windows or any other type of Application similar to humans. The Robots can run 24×7 without making any mistakes and can work in sequence or in parallel (using multiple Robots). The Robots also create Audit Logs of every action they take and create Exception Reports for tasks that could not be handled by the Robot.
RPA is globally gaining interest due to the relatively low cost and ease of implementation, Previously, Automation had been seen as the domain of Administrative, Manufacturing, Labour and Service-based work.
Current research and statistics indicate that RPA is inceasingly transforming knowledge-based, professional service jobs, RPA tools have strong technical similarities to graphical user interface testing tools.
including features that allow data to be handled in and between multiple applications, for instance, receiving email containing an invoice, extracting the data, and then typing that into a bookkeeping systems.
Common business processes and activities
RPA finds applicability across industries and business functions. Its core capability of eliminating human intervention and speeding-up a process with 100% accuracy makes it an apt solution for most industries.
Disparate input media
Robots do not take coffee breaks.
Human errors are completely eliminated.
Robots don’t get bored, and work 24/7.
Easily match size to exact business needs.
customer service fulfillment automation for Banking
Automating a key customer service and support task like routing incoming customer requests can significantly improve customer experience with faster response times and reduced routing errors.
See Robotic Process Automation (RPA) in action with this end-to-end invoice automated workflow powered by UiPath